w99 Privacy Policy — Your Data, Explained Clearly

Your Privacy at a Glance

w99 takes the privacy of its players seriously. We collect only the personal information that is necessary to provide our services, comply with applicable legal obligations, and maintain the security and integrity of the platform. We do not sell your personal data to third parties.

The six cards below summarise your key privacy rights and our core data commitments. The full legal detail for each point appears in the numbered sections further down this page.

1 Data Controller

For the purposes of this Privacy Policy, the data controller responsible for the personal information collected through the w99 platform is identified below. If you have any questions about how your data is handled, please contact us using the details provided.

2 Information We Collect

w99 collects personal information through two primary channels: information you provide directly to us, and information that is collected automatically when you use the platform. The categories of information we collect directly include:

• Registration information: full name, date of birth, email address, mobile phone number (used as the primary account identifier on the w99 platform), and the mobile financial service number associated with your preferred payment method (bKash, Nagad, Rocket, or Upay).
• Identity verification documents: copies of government-issued identification (such as a National ID card or passport) submitted in response to a KYC verification request.
• Financial transaction records: deposit amounts, withdrawal requests, transaction timestamps, and the payment channel used for each transaction (e.g. bKash, Nagad).
• Communications: messages you send to our customer support team via email or on-platform chat, including the content of those messages and any attachments.
• Preferences and settings: language preferences, marketing communication opt-in or opt-out status, and responsible gaming limits you set within your account.

Information that is collected automatically when you use the w99 platform includes:

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and mobile network operator.
• Usage data: pages viewed, games launched, session duration, betting history, bonus usage, and navigation paths through the platform.
• Cookie and tracking data: session cookies, persistent cookies, and similar technologies used to maintain your login state and understand how you interact with the platform.

3 How We Use Your Information

The personal information w99 holds about you is used exclusively for the following purposes:

• Account creation and management: to register your account, verify your identity, maintain your account settings, and process login authentication.
• Payment processing: to facilitate deposits, process withdrawal requests, verify transaction ownership, and maintain accurate financial records in compliance with applicable anti-money laundering obligations.
• Platform operation and improvement: to monitor platform performance, diagnose technical issues, analyse gameplay patterns for game catalogue improvements, and enhance the overall user experience.
• Fraud prevention and security: to detect and investigate suspicious activity, prevent unauthorised account access, identify patterns consistent with bonus abuse or multi-accounting, and protect the integrity of the platform.
• Responsible gaming: to monitor gameplay patterns that may indicate problem gambling behaviour, to apply responsible gaming limits that you have set, and to enforce any self-exclusion periods you have requested.
• Marketing communications: to send you promotional emails or platform notifications about bonuses, new games, or special offers — but only where you have opted in to receive such communications. You may opt out at any time by contacting [email protected].

We will not use your personal data for any purpose that is incompatible with the purposes listed above without first seeking your explicit consent or being required to do so by applicable law.

4 Legal Basis for Processing

w99 processes personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: processing that is required to fulfil our obligations under our Terms & Conditions, including account registration, payment processing, and the delivery of gaming services to you.
• Legal obligation: processing that is necessary to comply with applicable law, including anti-money laundering (AML) obligations, Know Your Customer (KYC) verification requirements, and financial record-keeping obligations.
• Legitimate interests: processing undertaken to protect the security and integrity of the platform, to detect and prevent fraud, to improve our services, and to enforce our Terms & Conditions.
• Consent: processing for marketing communications, where you have given us your explicit opt-in consent. You may withdraw this consent at any time without affecting the lawfulness of prior processing.

5 Sharing Your Information

w99 does not sell, rent, or trade your personal data. We share personal information with third parties only in the following limited circumstances:

• Payment processors: your mobile number and transaction details are shared with your chosen mobile financial service provider (bKash, Nagad, Rocket, or Upay) solely for the purpose of processing your deposit or withdrawal.
• Game and technology providers: aggregated, non-personally-identifiable gameplay data may be shared with our game providers (such as Pragmatic Play, Evolution Gaming, Spribe) for technical support, game performance analysis, and RNG certification auditing purposes.
• Legal and regulatory authorities: where w99 is required by applicable law, court order, or lawful request from a competent authority to disclose personal information, we will comply with that obligation.
• Fraud and AML investigation services: in cases where we have reasonable grounds to suspect fraud, money laundering, or other criminal activity, relevant data may be disclosed to specialist investigation or compliance service providers engaged by w99 under strict confidentiality obligations.

6 Payment Data and KYC

All payment transactions on the w99 platform are processed through trusted mobile financial service providers operating in Bangladesh. w99 does not store your full mobile wallet PIN, bKash password, or Nagad PIN. We retain transaction reference numbers, amounts, and timestamps for accounting and fraud prevention purposes.

KYC (Know Your Customer) verification documents — including copies of your National ID card or passport — are stored securely and are accessible only to authorised w99 compliance personnel. These documents are used exclusively for identity verification purposes and are not shared with third parties except as required by law or as described in Section 5 of this policy.

7 Cookies and Tracking Technologies

w99 uses cookies and similar tracking technologies to operate the platform, maintain your login session, and understand how players interact with the site. The categories of cookies we use are:

• Essential cookies: strictly necessary for the platform to function. These include session authentication cookies that keep you logged in during your visit and security tokens that protect against cross-site request forgery. These cookies cannot be disabled without breaking core platform functionality.
• Analytics cookies: used to collect aggregated, anonymised data about how players navigate the platform — which pages are visited most, where sessions typically end, and which features are used most frequently. This information helps us improve the platform experience.
• Preference cookies: used to remember your platform settings between sessions, such as your selected language and any display preferences you have configured.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling analytics or preference cookies will not affect your ability to use core platform features such as placing bets, making deposits, or withdrawing winnings, but may result in some platform settings not being remembered between sessions.

8 Data Retention

w99 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. In practice, this means: account data is retained for the duration of your active account and for a period of five (5) years following account closure; financial transaction records are retained for a minimum of five (5) years from the date of the transaction in accordance with standard financial record-keeping obligations; KYC verification documents are retained for five (5) years following account closure or the completion of the relevant verification process, whichever is later; and communications with our support team are retained for two (2) years unless a longer period is required for the purpose of an ongoing investigation or dispute.

When the applicable retention period expires and there is no legal basis for continued retention, w99 will securely delete or anonymise the relevant personal data. If you request early deletion of your data and there is no overriding legal obligation to retain it, we will process your request within a reasonable time and confirm completion in writing.

9 Your Rights Over Your Data

As a player on the w99 platform, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact us in writing at [email protected] with your account mobile number and a description of your request.

• Right of access: you have the right to request a copy of the personal data w99 holds about you, along with information about how it is processed and on what legal basis.
• Right of rectification: you have the right to request that inaccurate or incomplete personal data held by w99 be corrected or completed without undue delay.
• Right of erasure: you have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent and there is no other legal basis for processing, or where processing is unlawful.
• Right to restrict processing: you have the right to request that w99 restrict the processing of your personal data in certain circumstances, for example while the accuracy of data is being contested.
• Right to object to marketing: where we are processing your personal data for direct marketing purposes on the basis of your consent, you have the right to withdraw that consent and object to further marketing communications at any time, with no adverse effect on your account.

w99 will respond to all verified data rights requests within thirty (30) days of receipt. Where a request is particularly complex or where we have received a high volume of requests, this period may be extended by a further sixty (60) days, in which case we will notify you of the extension and the reason for it within the initial thirty-day period.

10 Security of Your Data

w99 implements and maintains appropriate technical and organisational security measures to protect the personal data we hold against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and our platform, access controls that restrict data access to authorised personnel only, secure server infrastructure with regular security patching, and internal data handling procedures that are reviewed on a regular basis.

While we take all reasonable precautions, no online platform can guarantee absolute security against all possible threats. If you become aware of any security vulnerability or unauthorised use of your w99 account, please contact us immediately at [email protected] so that we can take prompt action to protect your account and investigate the incident.

11 Children and Minors

The w99 platform is strictly intended for use by adults aged 21 years and above. We do not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been collected from a person under the age of 21 — whether through registration, payment activity, or any other means — we will immediately suspend the relevant account, delete the personal data collected, and where appropriate notify the relevant authorities.

12 Changes to This Privacy Policy

w99 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, changes in applicable law, or changes in the services we offer. When we make a material change to this policy, we will update the "Last updated" date shown at the top of this page and, where appropriate, notify registered players via their account email address or via a prominent notice on the platform.

We encourage you to review this Privacy Policy periodically so that you remain informed about how w99 handles your personal data. Your continued use of the platform following any update constitutes your acknowledgement of the revised policy. If you do not agree with the changes, you should cease using the platform and may request account closure by contacting [email protected].

13 Contact and Privacy Queries

If you have any questions, concerns, or complaints about this Privacy Policy or about how w99 handles your personal data, please contact our privacy team in writing. We aim to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within thirty (30) days.

Privacy contact email: [email protected] (plain text — not a clickable link). Please include your registered mobile number and a clear description of your query or complaint in your message to help us locate your account and respond efficiently.