Responsible Gaming at w99 — Your Wellbeing Comes First

Our Commitment to Responsible Gaming

w99 is committed to creating a safe, fair, and enjoyable environment for all players in Bangladesh. We believe gambling should be a leisure activity — not a source of financial stress, emotional harm, or personal hardship. Our responsible gaming programme is built around three core values: player protection, transparency, and access to support.

Every account on the w99 platform has access to a suite of self-management tools designed to help players set boundaries, take breaks, and seek help when needed. These tools are available directly within the account dashboard and can be activated at any time — no waiting period, no approval process required for most limits.

We also take a proactive role in monitoring gameplay patterns. Where our system detects behaviour that may indicate problem gambling — such as unusually large deposits, frequent loss-chasing sessions, or rapid escalations in bet size — our support team may reach out to the player to offer assistance and information about our responsible gaming tools.

Responsible Gaming Tools Available on w99

The following tools are built into every w99 account. To activate or adjust any of these features, contact our support team at [email protected] or access them directly from your account settings page.

Warning Signs of Problem Gambling

Problem gambling can develop gradually and may not be immediately obvious. The following warning signs may indicate that gambling has moved beyond entertainment and is becoming a harmful habit. If you recognise any of these in yourself or someone you know, we encourage you to reach out for support.

• ⚠️Gambling with money that is needed for essential expenses such as rent, food, or utility bills.
• ⚠️Chasing losses — increasing bet sizes or continuing to play in an attempt to recover money that has already been lost.
• ⚠️Neglecting work, study, family responsibilities, or social relationships because of time spent gambling.
• ⚠️Feeling anxious, irritable, or restless when not gambling, or when attempting to stop or reduce gambling activity.
• ⚠️Borrowing money, selling possessions, or using credit to fund gambling activity.
• ⚠️Hiding gambling activity from family or close friends, or feeling shame or guilt after gambling sessions.

How to Stay in Control While Playing at w99

Here are five straightforward practices that experienced players use to keep gambling enjoyable and within healthy boundaries:

• Set a firm budget before you start each session and stick to it regardless of outcomes. Treat gambling losses as the cost of entertainment — the same way you would treat a cinema ticket or a meal out.
• Use the deposit limit tool in your account to cap your spending at an amount you are comfortable losing. Adjust limits only after a cooling-off period, never in the heat of the moment.
• Keep gambling as one leisure activity among many. Maintain a healthy balance with sports, social activities, time with family, and other hobbies so that gambling does not become the primary focus of your leisure time.
• Never gamble when you are feeling stressed, emotionally upset, under the influence of alcohol, or fatigued. Impaired decision-making leads to poor bets and increases the risk of chasing losses.
• Review your activity log regularly. If you notice that your sessions are getting longer, your deposits are increasing, or your losses are climbing, act early — use a deposit limit or a time-out before the pattern becomes a problem.

Self-Exclusion — Taking a Full Break from w99

Self-exclusion is the most comprehensive responsible gaming tool available on the w99 platform. When you activate a self-exclusion, your account is suspended — you cannot log in, place bets, make deposits, or receive promotional communications for the duration of the exclusion period.

Self-exclusion periods are available in three durations: 6 months, 1 year, or permanent. During the exclusion period, w99 will take all reasonable steps to prevent you from creating a new account or circumventing the exclusion through alternative means. Any attempt to bypass a self-exclusion is a breach of our Terms & Conditions.

Any real-money balance remaining in your account at the time of self-exclusion activation will be processed for withdrawal to your registered payment method, subject to standard KYC verification requirements. Bonus funds that have not met the applicable wagering requirement will be forfeited upon exclusion.

Deposit Limits — Spending Caps That Work for You

Our deposit limit tool lets you set a maximum amount you can deposit into your w99 account over a defined time period. Available limit types are:

• Daily deposit limit: a maximum deposit amount per calendar day (Bangladesh Standard Time, UTC+6). Once reached, no further deposits are accepted until the following day.
• Weekly deposit limit: a cumulative cap across a rolling 7-day period. This is useful if your play tends to be concentrated across a few days per week.
• Monthly deposit limit: a cumulative cap over a calendar month. Recommended for players who want to set a firm overall monthly entertainment budget.

Increases to deposit limits take effect only after a 48-hour cooling-off period — this prevents impulsive decisions made during a losing session. Decreases to deposit limits take effect immediately. To set or change your deposit limit, contact [email protected].

Time-Out — A Short Pause When You Need It

A time-out is a short-term voluntary break from the w99 platform. Unlike self-exclusion, a time-out is intended for players who simply need a breather — not necessarily those dealing with a serious gambling problem. You can request a time-out for 24 hours, 3 days, 7 days, or 30 days.

During a time-out, your account is placed in a suspended state. You cannot log in, bet, or make deposits. Existing withdrawal requests will continue to be processed normally. At the end of the time-out period, your account automatically reactivates — you are not required to contact us again to resume play. To request a time-out, email [email protected].

Protecting Minors — 21+ Strictly Enforced

w99 does not permit gambling by any person under the age of 21. Age verification is carried out during the registration process and is also conducted as part of the KYC process when processing withdrawals. Any account found to belong to a person under the age of 21 will be closed immediately and any funds held will be dealt with in accordance with our Terms & Conditions.

We strongly recommend that all adult users who share a device with minors — whether children or younger siblings — take steps to restrict access to gambling applications and websites. Most smartphones and tablet devices offer parental control features that can block access to gambling content. We also recommend logging out of your w99 account whenever you are finished playing, particularly on shared devices.

Get Help — You Are Not Alone

If you feel that gambling is no longer enjoyable and has started to affect your finances, relationships, or mental health, please reach out. Seeking help is a sign of strength, not weakness. Our support team is here for you around the clock, and we will treat all contact with complete discretion and confidentiality.

Remember: there is no minimum threshold to contact us about a gambling concern. Whether you have a small question about setting a deposit limit or you are dealing with a serious problem and need your account closed today, we are here and we will help — no judgement, no delay.